Return, Refund, Replacement and Cancellation Policy

Last updated: October 18, 2026

At Golf YONO, we want you to shop with confidence. We aim to ensure that every product you order online meets your expectations and reaches you in good condition.

All products available on our online store are offered through our retail business, and online orders are processed and shipped from our physical store. This policy explains how cancellations, returns, refunds and replacements are handled for purchases made through the Golf YONO online store.

1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at cepl032022@gmail.com, mentioning your order number.

• Before dispatch: You may request cancellation before your order has been dispatched from our physical store. Once cancellation is confirmed, any applicable refund will be initiated to your original payment method.

• After dispatch: Once an order has been dispatched, cancellation may no longer be possible. You may contact us to discuss the available options, subject to this policy and applicable law.

• Orders already delivered: Delivered orders cannot be cancelled. Please refer to the Returns and Refunds sections below to determine whether your item is eligible for return.

• Cash on Delivery orders: If your order has not been dispatched, you may request cancellation without making a payment. If the order has already been dispatched, please contact us for assistance.

We reserve the right to cancel an order if a product is unavailable, a pricing or listing error occurs, or we are unable to fulfil the order for another valid reason. In such cases, any amount paid for the cancelled order will be refunded as applicable.

2. Return Eligibility

Returns are accepted only for products eligible for return under the conditions specified on the product page or otherwise communicated by Golf YONO at the time of purchase.

Unless a different return period is stated on the product listing, you must contact us to request a return within 5 calendar days of delivery.

For a return to be considered, the following conditions generally apply:

• The product must be unused, unworn and in its original condition.

• All original tags, labels, seals, accessories, manuals and other included items must be present.

• The product must be returned in its original packaging, wherever applicable.

• Proof of purchase, such as an order confirmation or invoice, must be provided.

• The return must be approved by Golf YONO before the product is sent back.

Golf YONO may inspect returned products before approving a refund, replacement or exchange.

Products that have been used, altered, damaged after delivery or returned without essential components may not qualify for a change-of-mind return. This restriction does not limit any rights available to customers under applicable law.

3. Non-Returnable Products

Certain products may be marked as non-returnable on their respective product pages. These may include:

• Customised, personalised or made-to-order products.

• Products that have been used, worn, altered or damaged after delivery.

• Products with missing tags, seals, accessories or essential components.

• Products specifically identified as non-returnable on the product listing before purchase.

Golf equipment and accessories may require special handling to preserve their original condition and resale value.

Important: Non-returnable status does not exclude remedies required by applicable law for defective, damaged, incorrect or misrepresented products.

If you are unsure whether a particular item is eligible for return, please contact us before placing your order.

4. Damaged, Defective or Incorrect Products

We take care to inspect and pack orders before dispatch. If you receive a product that is damaged, defective, incomplete or different from the item you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number and registered contact details.

• A brief description of the problem.

• Clear photographs or videos showing the product and the issue.

• Photographs of the outer packaging and shipping label, where relevant.

Please retain the product, packaging and included accessories until we advise you on the next steps.

After reviewing your request, we may arrange a return, replacement, repair or refund, as appropriate and subject to applicable law.

Where a product is confirmed to be defective, damaged before delivery or incorrectly supplied, Golf YONO will determine the appropriate remedy in accordance with applicable law. We will communicate any necessary return or collection arrangements.

Failure to report an issue within the suggested timeframe will not automatically remove any statutory rights you may have.

5. How to Request a Return or Replacement

To initiate a return, replacement or exchange, please follow these steps:

Step 1: Contact us

Email cepl032022@gmail.com with your order number, product name and reason for the request.

Step 2: Receive instructions

Our team will review your request and confirm whether the product is eligible for return, along with the applicable return procedure.

Step 3: Prepare the product

Pack the product securely with its original packaging, tags, accessories and any other items supplied with it.

Step 4: Send or hand over the product

Follow the return shipping or collection instructions provided by our team. Please do not send a product back without first contacting us.

Step 5: Inspection and resolution

Once the returned product has been received and inspected, we will notify you of the outcome and, where approved, arrange the applicable refund, replacement or exchange.

Return requests are subject to product eligibility, inspection and applicable law.

6. Return Shipping Charges

For approved change-of-mind returns, the customer is generally responsible for return shipping charges unless Golf YONO agrees otherwise.

If a return is necessary because we supplied the wrong product, or the product was damaged or defective before delivery, we will communicate the appropriate return shipping or collection arrangements.

Return shipping charges, where applicable, will be communicated to the customer before the return is arranged.

Please use suitable packaging and a trackable shipping service if you are instructed to return the product yourself. Golf YONO cannot guarantee the safe arrival of a self-shipped return that is lost or damaged in transit.

Nothing in this section limits any shipping-cost obligations imposed on us by applicable law.

7. Exchanges and Replacements

Exchanges and replacements are subject to product availability and eligibility.

• If you wish to exchange an eligible product for another size, colour or variant, contact us within the applicable return period.

• If the requested replacement is unavailable, we will discuss the available alternatives, including a refund where applicable.

• For defective, damaged or incorrectly supplied products, the available remedy will depend on the circumstances and applicable law.

• Products must be returned with their original packaging, tags and accessories, wherever applicable.

An exchange or replacement will be arranged only after the request has been reviewed and approved.

8. Refund Policy

Refunds will be processed after the relevant cancellation is confirmed or, for returns, after the returned product has been received and inspected, as applicable.

If your refund is approved:

• The refund will generally be issued to the original payment method used for the purchase.

• If the original payment method cannot receive the refund, we will contact you to arrange an appropriate alternative, subject to applicable law.

• Refunds for cancelled orders that have not been dispatched will be initiated after cancellation confirmation.

• Refunds for approved returns will be initiated after the return has been received and approved.

• Any refund required by applicable law will be handled within the legally prescribed timeframe.

Once initiated, the time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment provider.

Where applicable, the refund will include the amounts required to be refunded under applicable law. Original shipping charges for change-of-mind returns will be handled in accordance with the terms disclosed at purchase and applicable law.

If you believe a refund is delayed, please contact us with your order number and refund details so that we can assist you.

9. Orders Not Delivered or Returned to Sender

If your order has not arrived within the estimated delivery period, or the tracking information indicates that it has been returned to the sender, please contact us at cepl032022@gmail.com.

We will review the shipment status with the relevant courier and communicate the available options.

If an order is confirmed to be lost, not delivered or otherwise requires a refund or replacement under applicable law, we will provide the appropriate resolution.

If delivery fails because of an incorrect address or repeated unsuccessful delivery attempts, we may contact you to arrange the next steps. Any additional shipping charges will be communicated where applicable and permitted by law.

10. Manufacturer Warranty

Some golf clubs, electronic golf devices, rangefinders, GPS devices and other products may carry a manufacturer's warranty.

Warranty coverage, duration and claim procedures vary by product and manufacturer. Please check the relevant product listing or warranty documentation for details.

Where a product develops a fault during the applicable warranty period, contact us for assistance with the appropriate warranty process.

Manufacturer warranties are separate from the return and refund rights available under applicable law.

11. Contact Us

For order cancellations, return requests, refunds, replacements, exchanges or delivery issues, please contact:

Golf YONO Customer Support

Email: cepl032022@gmail.com

Please include your order number, product details and a description of your request so that our team can assist you efficiently.

12. Policy Updates and Customer Rights

Golf YONO may update this policy from time to time. The latest version published on our website will apply prospectively, subject to applicable law and any terms that apply to an existing order.

This policy does not exclude, restrict or replace any consumer rights or remedies available under applicable laws and regulations.

By placing an order through our online store, you acknowledge that you have had the opportunity to review this policy before purchase.